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Targeting IT Talent

Service Manager

  • Job title: Service Manager
  • Type: Permanent
  • Location: North Somerset
  • Salary: £35,000 - £45,000 + car
  • Reference: G/SM3

Job details:

The Company

Are you a Service Manager / Relationship Manager with experience of IT Service Delivery to B2B customers and now looking for a new challenge? Our client is a fast growing, innovative and market leading B2B IT services company. It is highly customer focused, hence why existing customers renew contracts and new customers are attracted.

The Vacancy of Service Manager

As Service Manager you will manage the relationship with a number of customers, ensuring service is delivered to their satisfaction, contractual obligations and SLAs are met and service improvements are delivered. As part of the Service Management team, you will build relationships with a range of customer stakeholders, both technical and non-technical, in an ITIL environment.

You’ll meet customers to discuss service performance against service metrics, achievements, improvements and inform them of new services and products.  Liaising with internal IT Teams to identify service delivery challenges and actions to improve service delivery will ensure customer satisfaction.

Our client values your ideas and offers an environment where you can make a real contribution and difference to overall performance. It also likes to promote from within to give employees great career opportunities and new challenges.

About You

We’d like to hear from you if you have experience within IT Services of:

  • IT Service Management,  IT Service Delivery Management, Relationship Management or Account Management
  • Successfully ensured services are delivered to external customers in line with service agreements
  • Building relationships with a range of stakeholders, both technical and non-technical
  • ITIL knowledge would be advantageous

Salary £35,000 - £45,000 + car + pension + healthcare 

To Apply

Please apply using the form or option below, alternatively you can email your CV to vickidouglas@genium.biz or call Vicki on 07973 788308 to discuss further.

Genium Selection is acting as a Recruitment Agency in relation to this vacancy.

Apply now

Please fill in the form or apply via email